Shipping & care
What happens after the build—and how to keep yours writing.
Answers from the workbench
Good questions deserve straight answers.
Handmade works a little differently. Here is what to expect from the first request to the day your pen leaves Dennis's workshop.
Start with the essentials.
One useful answer at a time
Ordering & payment3 min read
Why do we wait to collect payment?
Before you pay, we make sure the right materials are on hand and Dennis has room on the bench. Here is how confirmation works and what happens next.
Read the answer Retailer & bulk ordersPlanning a larger run?
How the 10+ pen discount works, what we confirm before payment, and how to start a retailer or bulk request.
Read the answerStill wondering about something?
Every order request is reviewed by a real person. Once you submit yours, reply directly to the confirmation email with any questions or special details.